Welcome to the Tasheel of Umm Al-Quwain

عربي

English

Customer Journey Survey

We have been preparing this questionnaire to get to know on your experience with the service center

Statistics

 Sex

Male Female

 Age

20-30 31-40 41-50 51-60 And above

 Cultural level

There is no Primary level Secondary level High level Diploma Graduate Studies Bachelor's degree other

 what is your job

There is no Private sector employee Public sector employee Business owner Public Relations Schoolboy retired Housewife other

 What is your nationality

 Where do you live in the Emirates?

Abu Dhabi Ajman Dubai Ras Al-Khaimah Sharjah Umm Al-Quwain Fujairah

 Services to be obtained

Ministry of Human Resources and Emiratisation Ministry of the Federal Authority for Identity and Citizenship Ministry of Health and Community Protection

 The preferred language of communication

Arabic English Urdu Another

 Did you see the necessary information before obtaining the service?

yes no

 How did you get the information you need to get the service done?

Direct Contact Telephone Web Site Short SMS Otherwise

 What is your preferred way to receive information?

Direct Contact Telephone Mobile Applications Web Site Short SMS E-Mails Posters Otherwise

Please rate your satisfaction with the following questions using a scale

1: Select how satisfied are you about your experience during the search and get information about services

1 - Clarity and information services associated with

2 - Clarity places of service center and accessibility to reach

3 - The clarity website link accessibility to reach

4 - Clarity numbers to contact and communicate with the service center and the speed of getting the information

5 - The clarity of the requirements and standards of service and time of submission to complete the service

6 - General satisfaction with your experience during the search and access to information about services

2 :Select how satisfied you are about the experience with the center during the submission of the application to obtain services

1 - Your satisfaction about the ease of taking the applications and submit them for services

2 - Your satisfaction with the clarity of documents submitted for Obtaining Service

3 - The Assistance provided Such as translation and answer inquiries and questions byInvolved in the center

4 - Overall satisfaction about your experience with the center during the submission of the application for services

3 : Select how satisfied about your experience in the communication service during the service proceedings

1 - Your satisfaction with pay as you go over the procedures if it so requests

2 - Get text messages or e- mail to confirm receipt of the request

3 - Track the status of the request and obtain information about the status of the application submitted

4 - Center notified you the importance of providing additional information in case the information provided is insufficient

5 - Overall satisfaction about your experience in the communication service during the service proceedings

4 : Select how satisfied you are aboutthe experience in the completion of service

1 - Receipt of the notice of final approval of the service provided

2 - Receive service documents

3 - Appeal the decision in case of rejection of Service

4 - Availability of places to provide feedback about the service

5 - Overall satisfaction about your experience in the completion of service

Suggestions about your experience with the Center for improvement and development:

Username :

Date :

E-Mail :

Phone :